The advent of the customer service survey may have well been a comment card in the center of the table at a local restaurant. These were often covered with ketchup or whatever a previous customer had on their hands when they picked one up. This was a time when local business owners were much more customer service focused and customer loyalty was at its peak.
In today's landscape, customer reviews have gone viral. Social media and sites like Yelp! have become the standard for how your customers get heard. Your customers want a place to share their experiences but the bad ones, even when rectified, live on forever.
You can give your customers a way to be heard that allows you a chance to respond to feedback before it gets broadcast for the world to see and allows you a chance to make your customer happy without a bad experience coloring the landscape when future customers are considering whether or not to see what you have to offer.
While restaurants may have been at the forefront of customer feedback, salons are becoming increasingly competitive and offering a wide range of services. With so much competition it is important to measure every customer experience to ensure that your customers remain your customers. We can help you find out quickly who was thrilled with your offerings and who was less so and give you a chance to address any issues and save your customers.
Large chains have begun using a service like this to not only measure customer satisfaction but also as a way to disseminate discounts to loyal patrons. Small to mid-sized retail businesses are fighting to keep customers local as the Internet continues to diminish the market share of a storefront. Retail businesses can begin to fight back and retain market share by measuring and responding to the customer experience.
From large chains to boutique shops there is substantial competition in this sector. Most customers develop their loyalty based upon their buying experience and not necessarily where the best values are to be had. Keep track of those experiences and become almost instantly aware of where you are exceeding expectations as well as falling short of them.
Small privately owned garages and other auto services are being decimated by the large national chains because of a perception of savings and speed. The reality is that these large chains may offer low pricing but their average ticket size is higher than the local garage. With our program you can keep contact with your customers and offer your own promotions.
Many large hotel chains have begun offering loyalty programs as the competition for these customers, especially off-season, is brutal. Find out how every customer's stay with you was and become aware of issues before your guest becomes someone else's.
Who could possibly use the feedback of their customers more than the medical profession? With all the changes to insurance and medical professionals becoming required to service more patients for less money it has never been more important to find out how your patients feel about the quality of care they are receiving. Up until now this type of service has been unavailable for the medical field because of the inability to offer a survey incentive. With our revolutionary program we will pair you with non-medical businesses that will provide reward for you!